1. Overview
This Cancellation and Refund Policy covers the conditions under which customers may request cancellation, or refunds for training programs and digital learning resources and other services purchased through our website or directly from us.
Considering the nature of our offerings (services or digital products), physical returns generally do not apply.
Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded under applicable law.
2. Training Course Cancellation by Participants
Participants who wish to cancel a course registration should contact us by email at info@theevolvedge.com, providing their name, registered email address, course details, payment reference, and reason for cancellation.
We generally respond between seven to ten working days of receiving the request after carefully reviewing the situation and eligibility.
You must contact less than three calendar days before the scheduled course start date to be eligible for a course cancellation. Refunds are generally not available, except where required by applicable law or approved by EvolvEdge under exceptional circumstances.
Missing a session or choosing not to continue after the course begins automatically minimizes the possibilities of refund considering we are not dealing with physical products.
3. Course Rescheduling
Participants may request a transfer to another available batch or slot by contacting us before the scheduled course begins.
Rescheduling is subject to availability and approval by EvolvEdge. We send the communications if there are any applicable fees or other conditions before confirming the change.
A rescheduling request does not automatically constitute a cancellation or guarantee a refund.
4. Cancellation or Rescheduling by EvolvEdge
We reserve the right to reschedule or cancel a course when reasonably necessary due to trainer availability, insufficient enrolment, technical problems, operational requirements, or circumstances beyond our reasonable control.
5. Digital Products and Learning Materials
Where a purchase includes downloadable learning materials, recorded sessions, digital resources, or other digital content, refund eligibility will depend on the product delivery.
Once digital content has been supplied, downloaded, or made available for access, a refund may not be available for a change of mind.
If the digital product is materially defective, inaccessible due to a problem attributable to EvolvEdge, or substantially different from its description, please contact us so that we can investigate and provide you a copy of the package bundle (PDF etc) if applicable.
6. Consultancy and Engineering Services
Consultancy, cybersecurity assessments, DCS/PLC/SCADA engineering, corporate training, and other professional engagements may be subject to a separate proposal, quotation, purchase order, or signed agreement.
Where no separate cancellation terms have been agreed, customers should contact us as early as possible to request cancellation.
7. Duplicate or Incorrect Payments
If you believe that you have made a duplicate payment or been charged an incorrect amount, please contact us with the relevant payment references and supporting details.
After verifying the transaction, we will arrange an appropriate refund for any confirmed duplicate or erroneous payment.
8. How to Request a Refund
To request a cancellation or refund, email info@theevolvedge.com with the subject line “Cancellation or Refund Request.”